Refunds, Returns & Exchanges

Returns & Exchanges

At Shopdustys.com we strive to depict products as accurately as possible with information provided by manufacturers. While we are not able to offer a satisfaction guarantee, our customer care team is always available to assist with any product questions you may have. We understand that in some instances, a return is necessary. Please refer to the return policy guidelines that are reflected below.

If you are not satisfied with your online purchase and believe your item/order is eligible for return, please reach out to support@shopdustys.com to request a Return Authorization statement. Returned items will not be accepted without a Return Authorization and will be shipped back to the purchaser, at their customer’s expense.

The return policy referenced applies to orders placed on Shopdustys.com only. All retail returns and exchanges must be done so at the original store of purchase.

What is Your Return Policy?

Due to the intimate nature of the products sold, there are limitations to what can be returned. Most items must be tagged, in original their unopened/untampered packaging in order to be eligible for return. Our return period is 30 days from the date of delivery. To find out if your purchase is eligible, refer to the category below that is most relevant to the item you are looking to return.

LINGERIE/SWIMWEAR:

• Must be in original unopened packaging to be eligible for return.
• Any intimates that come packaged in boxes must be returned in their unopened and untampered packaging.
• When applicable, tags must be attached.
• Any signs of use or wear will disqualify your item from being eligible for return.

ADULT TOYS:

• Must be in original unopened packaging to be eligible for return.
• Any signs of package tampering will disqualify your item from being eligible for return due to health and safety concerns.
• For manufacturer defects, see below for full return details

LOTIONS, LUBRICANTS, TOY CLEANERS, ETC:

• Must be in original unopened packaging to be eligible for return.
• Original seals must be intact

SUPPLEMENTS:

• Must be in original unopened packaging to be eligible for return.
• Any signs of package tampering will disqualify the item from being eligible for return.

How do I ship my returns items back for a refund?

After an Return Authorization is approved, eligible items can be shipped back to the address provided at the time of approval.

Return Instructions:

1. Place your item in a sturdy box and seal it with tape, (original shipping materials may be used)
2. Securely attach a return label to the box, (please be sure to either cover, remove or mark through the original shipping label)
3. Ship your package via: 

USPS Returns:

• Place return in your mailbox or USPS collection box
• Drop off at any Post OfficeTM. To find the Post Office closest to you, call 1.800.ASK.USPS (1.800.275.8777) or go to http://www.usps.com and click on Locate a Post Office.
• Give it to your USPS carrier
• Request a pickup for the next day from your USPS carrier at http://www.usps.com/pickup

FedEx Returns:

• Drop off at a staffed FedEx Office, FedEx World Service Center or FedEx Authorized ShipCenter location
• Include with your regular scheduled FedEx Ground pickup

4. Keep a copy of the shipping label for your reference

5. Keep a copy of your Return Tracking Number for your records

6. Go to FedEx.com or USPS.com to track the status of your shipment

My Item has a defect, can I return the item for a refund or exchange?

If you are experiencing a manufacturer defect with your product, please reach out to our customer care team at support@shopdustys.com or (513) 620-7399. We will be more than happy to troubleshoot the issue or provide you with manufacturer warranty information when applicable.

Will a return label be provided to me?

Shopdustys.com does not provide return labels or cover return shipping costs except instances where the return is a result of our error.

Can I refuse my shipment or mark my package as,” return to sender”?

If you decide that you no longer want your order, we advise you not to refuse the shipment or mark the package as return to sender. There is a chance that your refused or return to sender package will not make its way back to our warehouse location.

*We will not be able to issue a refund if the package is lost in the refusal or return to sender process.

Can I return my purchase to a Dusty's location?

Currently, we are unable to accept online returns at our retail stores. Returns for orders placed at Shopdustys.com must be shipped back to our warehouse location after a Return Authorization is approved.

Will my shipping cost be refunded?

A refund of your original shipping charges will not be processed unless your return is a result of our error.

Have my returned items arrived at your warehouse?

Returns can take up to 10 business days from the US (excluding weekends and public holidays) to arrive at our warehouse.

Can I exchange my item for another item or a different size?

We do not currently offer exchanges. If you would like a different size or color, please feel free to place a new order.

When will my credit appear on my account after a return?

Refunds will automatically be issued to the original payment method and typically takes 5-10 business days (excluding weekends and public holidays) to be reflected in your account. Please note that the exact time frame will be dependent on your bank.

I sent an item back without having an RMA approved, will a refund be issued?

Unapproved returns will not be processed due to health and safety concerns. Any returns that are sent back to our facility without having a Return Authorization approved will not be opened or processed. If an item/order is sent back without Return Authorization approved, we will reach out to inform you that the package has arrived at our facility and request that a prepaid return label be provided. We will not cover shipping cost to have the item shipped back to you.

Shopdustys.com reserves the right to refuse any item that is returned to us in an unsuitable condition, the item will be sent back in the condition it was received in at the customer’s expense.